A two-pronged strategy.
Managing your sales pipeline is a breeze using Salesforce’s Sales Cloud platform. Use the power of AI, Predictive Intelligence and machine learning to capture data with Salesforce Einstein to provide an in-depth view of your customers and prospects to ensure your team is making the most of every interaction.
- See sales activity history for individual customers in seconds.
- Manage accounts and create hierarchies to put all relevant data in the same location.
- Tie follow up tasks and associated events directly to accounts and opportunities.
- Think mobile-first with Salesforce’s native app that allows your team to keep its finger on the pulse wherever they are.
- Follow your customers’ experiences from the first interaction all the way through the sales cycle.
- Use Salesforce’s billing capabilities to send invoices and receive payments.
- Manage your subscriptions.
Making customers happy with great service is the cornerstone of any successful business. Keep your customers in the loop so there’s never any question about the top-notch support you provide with Service Cloud.
- Quickly open, evaluate, prioritize, and resolve cases.
- Create timely communications for customers using social media, direct messaging, email, and other touchpoints.
- Automate personalized responses and updates for customers using AI and chatbot tools.
- Resolve open cases in record time on your mobile device.
- Use Service Cloud together with Marketing Cloud to build a cohesive customer experience.